SHIPPING INFO.

Orders are shipped within 24 hours of order placement Monday – Friday. Once shipped. With Express 2-day shipping, the order can arrive within 2 working days usally for US，
Other countries,2-5 working days.

 

RETURN AND EXCHANGE PROCEDURE:

Our Customer Service Center will personally guide you over the phone to assist you with your returns and exchanges. All you have to do is follow the authorized Return and Exchange procedure as illustrated here, for an eligible return or exchange.

When you receive you item(s), open the box and visually examine the product to verify if you have received the texture and lengths you ordered. You can gently take the hair out of the plastic. At this time you can determine if the products you have received are damaged, defective, or materially different from what you ordered. Please, contact us immediately with any discrepancy. 

Be aware! Please, do not ship back any purchased item to any address obtained from our website, documents, or packing without contacting our customer service.